GFA Insurance Ltd is one of the fastest growing insurance companies in Mauritius. After 20 years of dedicated service to the Mauritian nation, GFA has grown into a major insurance company with a turnover of MUR 184 million in 2016 and assets worth more than MUR 565 million. Its assets grew by 93% over the past 6 years.
GFA has developed a strong reputation as a proactive, responsive and innovative company, which focuses on delivering outstanding service to its clients.
The Company continued its growth strategy with consolidation of its structure in different locations through representation by its insurance agents and also by the setting up of new branch offices throughout the island. Currently the company has 12 sub-offices and 14 agents covering the whole island in line with its philosophy of keeping proximity with its clients.
The company is continuously striving to improve its operating efficiency through business process reengineering, adaptive business models, investment in new technology and regular training.
Training activities are regularly organised in areas such as: Promoting Employee Involvement; Developing Sales Approach; Corporate Governance; Leading your Workforce; Managing Customer Complaints; Team Building; Quality Circles and Marketing; Customer Service; Leadership; Ethics and Directors Continuous Professional Development Programmes.
GFA has continued to maintain its position as market leader for Professional Indemnity Insurance with the support of a high number of professionals like Doctors, Architects, Accountants and Quantity Surveyors.
In its quest towards innovation excellence, GFA has won the following awards:
- MIM/MEF/AHRP. Training Commitment Award 2004
- Mauritius Business Excellence Award Leadership in 2010
- HRDC Commitment to HR Award 2011
- Mauritius Business Excellence Award Sales and Marketing in 2011
It is worthwhile to point out that GFA became the first insurance company to offer online credit card payment facilities called iPAY in 2009. In 2014 it revamped its Platinum Motor Policy into Platinum 2.0. In 2015, it launched the ‘Titanium Recond’ because GFA Insurance Ltd believes that everyone has the right to good insurance. The policy offers peace of mind to owners of ‘Reconditioned’ vehicles as they benefit from the same conditions as new vehicles.
By empowering its human capital, the Company has positioned itself as a Learning Organisation that encourages continuous professional and personal development among its staff.